Frequently Asked Questions
Everything you need to know about Sculpfun laser engravers and accessories.
Where does Sculpfun Europe ship from?
All orders are dispatched from our European warehouses to ensure fast delivery and no additional customs duties for customers within the EU.
What is the typical shipping time for my order?
Orders are generally processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your specific location within Europe.
Do Sculpfun products come with a warranty?
Yes, all our laser engraving machines and accessories come with a standard 12-month warranty covering manufacturing defects and technical hardware issues.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized European payment options like Klarna and Giropay.
What is your return policy for laser engravers?
We offer a 30-day return policy. Items must be in their original packaging and in new, unused condition to qualify for a full refund.
Are your machines compatible with LightBurn software?
Absolutely. Most Sculpfun models are fully compatible with both LaserGRBL (free) and LightBurn (paid), supporting Windows, macOS, and Linux systems.