Returns & Exchanges
At Sculpfun Europe, we want you to be fully satisfied with your laser engraving equipment and accessories. If your product is defective or does not meet your expectations, you can request a return or exchange within 30 days of delivery.
Contact Support
Email our customer service team with your order number and clear photos or videos of the product's condition to initiate the return authorization process.
Prepare the Package
Securely pack the item in its original packaging, including all laser modules, tools, and manuals, to ensure it is protected during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at the designated carrier location; please ensure you keep your tracking receipt.
Inspection and Refund
Once our technicians inspect the returned hardware for damage or use, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing